Our Policies

Fair Practice Code

TMPL always conducts its business in a fair and transparent manner. As an organization involved in the business of lending to the underserved sections of society, which is susceptible to exploitation, TMPL understands the additional responsibility of ensuring high standards of fairness and transparency while maintaining high ethical standards in all its dealings with the customers.

Reserve Bank of India has issued a set of ‘Guidelines on Fair Practices Code for NBFCs’ with the primary objective of promoting fair and transparent practices by setting minimum standards in dealings with borrowers, foster fair and cordial relationship between the borrowers and the company, ensure compliance with all regulatory requirements with regard to customer interface and also strengthen mechanisms of redressal of customer grievances.

TMPL has put in place a Fair Practices Code, with the approval of the Board , which outlines the fair and transparent practices and minimum standards in all our dealings with the customers. It also aims to foster fair cordial relationship with the customers and the company which ensuring compliance with all regulatory requirements with regard to customer interface and strengthen mechanisms of redressal of customer grievances.

In the course of using this website or availing the products and services vide the online application forms and questionnaires, Tripoli Management and its Affiliates may become privy to the personal information of its customers, including information that is of a confidential nature.

Tripoli Management is strongly committed to protecting the privacy of its customers and has taken all necessary and reasonable measures to protect the confidentiality of the customer information and its transmission through the world wide web and it shall not be held liable for disclosure of the confidential information when in accordance with this Privacy Commitment or in terms of the agreements, if any, with the Customers.

Who is covered by this policy

All visitors ("Visitors") who visit the site provide information to Tripoli Management online are covered under this Policy. This Policy also applies to all our customers / prospective customers who submit theit Personal and Financial Data and documents to us for processing their Loan Applications.

Information covered by this policy

This policy seeks to cover private information of the Visitors provided to Tripoli Management online and also any information collected by the Tripoli Management server from the visitors browser. ("the Information")

The features of the policy :

• All information collected shall only be used to provide the Visitors with the best possible services.
• The Information Shall Not be shared with any external organisations unless the same is necessary to enable Tripoli Management to provide you services or to enable the compilation of a transaction or the same is necessary or required for applicable norms or pursuant to the terms and conditions applicable to such Information as agreed to with Tripoli Management. Needless to add, confidentiality norms as applicable to Non Banking Firms shall be adhered to. Tripoli Management may also share Information to provide you with superior services and a range of offers.
• Tripoli Management will use the Information to improve the visitor experience on the site and make subsequent offers to the visitor on products which may be of interest to him / her.
• The Tripoli Management website uses cookies. Cookies are small data files that a website stores on your computer. We use persistent cookies which are permanently placed on your computer to store non-personal (Browser, ISP, OS, Clickstream information etc) and profiling information (age, gender, income etc). While cookies have unique identification nos, personal information (name, a/c no, contact nos etc) SHALL NOT be stored on the cookies.
  We will use the information stored in the cookies to improve visitor experience through throwing up relevant content where possible. We will also use the cookies to store visitor preferences to ease visitor navigation on the site.
  We may in the future implement encryption of the cookies.
• Tripoli Management also may disclose information about visitor as permitted or required by law.
• At Tripoli Management, we value visitor’s relationship and will at all times strive to ensure visitor’s privacy.